Privacy Policy — 5top Gaming Platform

01 Overview

5top ("the Platform", "we", "us") operates the online gaming platform at 5top.vin. This Privacy Policy governs the collection, processing, storage and protection of personal data belonging to all registered players and visitors to the platform.

We take privacy seriously. The data we collect is used to run the platform, process your PKR transactions, verify your identity, provide customer support and improve the overall player experience. We do not sell your personal data to marketing companies or unrelated third parties.

This policy applies to all services offered at 5top — including sports betting, slot games, live casino, bingo and the VIP programme — as well as all payment methods supported, such as JazzCash, Easypaisa, Raast and bank transfer.

02 Data We Collect

We collect personal data in several ways — directly from you when you register or use the platform, automatically through your device and browser, and in some cases from third-party verification services we use to confirm identity. The categories of data we collect include:

You are not required to provide more personal data than is necessary to operate your account and process transactions. However, failure to provide required identity verification documents when requested may result in account restriction in line with the Terms and Conditions.

03 How We Use Your Data

Every piece of data we collect has a specific purpose. We do not collect data speculatively or hold information beyond what is required for the purposes listed below:

• Account management: Creating, maintaining and securing your 5top account, including password resets and login security.
• Transaction processing: Processing PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer and other supported payment methods.
• Identity verification: Confirming that you meet the eligibility requirements — including the 18+ age requirement — through KYC checks. This is a standard requirement for online gaming platforms.
• Platform operation: Running the sports betting, slots, live casino and bingo products and ensuring your game sessions and bets are recorded correctly.
• Bonus and VIP administration: Tracking wagering progress, applying VIP tier benefits, and crediting PKR cashback and reload bonuses accurately.
• Customer support: Responding to support queries, investigating disputes and resolving account issues — all of which require access to relevant account and transaction data.
• Fraud prevention and security: Detecting and preventing duplicate accounts, fraudulent transactions, money laundering and other forms of abuse that would harm the platform and its players.
• Responsible gaming: Monitoring for patterns consistent with problematic play and applying limits where requested by players or required for player welfare.
• Platform improvement: Analysing aggregated, anonymised usage data to understand how players use different parts of the platform and identify areas for improvement.
• Legal compliance: Meeting record-keeping and reporting obligations under applicable law.

We do not use your personal data to build advertising profiles, sell your information to data brokers or engage in targeted advertising campaigns with third-party marketing platforms.

04 Payment Data

When you make a deposit or request a withdrawal in PKR, we collect the information necessary to process that transaction. This includes the payment method used (for example, your JazzCash mobile number, Easypaisa account reference, Raast ID or bank account details) and the PKR amount involved.

Full card or mobile wallet credentials are never stored directly on 5top servers. Payment processing is handled through certified payment processors who operate under their own security standards. 5top receives only the reference data needed to reconcile your account balance — not your full card numbers or mobile banking PINs.

Your payment history — amounts, dates, methods and statuses — is retained as part of your account record for transaction dispute resolution and fraud prevention purposes.

05 Sharing Your Data

We do not sell, rent or trade your personal data. There are specific, limited circumstances in which your data may be shared with third parties — always for a defined operational reason:

• Payment processors: To complete PKR deposits and withdrawals via JazzCash, Easypaisa, Raast and bank transfer, relevant transaction data is shared with the respective payment service provider.
• Identity verification providers: To complete KYC checks, identity documents may be processed by a certified third-party verification service. These providers operate under strict confidentiality obligations.
• Game content providers: Slot studios and live casino providers receive the session and stake data required to operate games in real time. They do not receive your full account profile or payment details.
• Fraud prevention services: Anonymised or pseudonymised technical data (such as device fingerprints and IP addresses) may be shared with specialist fraud detection services to protect the platform and its players.
• Legal and regulatory authorities: We will disclose personal data when required to do so by applicable law, court order or legitimate regulatory request. We will not disclose more than what is legally required.

All third parties with whom 5top shares data are contractually required to handle that data securely, use it only for the specified purpose, and comply with applicable data protection standards.

06 Cookies & Tracking Technologies

5top uses cookies and similar technologies to keep the platform running smoothly and to understand how players interact with different features. Cookies are small data files placed on your device by your browser when you visit the site.

We use the following categories of cookies:

• Essential cookies: Required for core platform functions — keeping you logged in, maintaining your session state during a game round, and processing transactions securely. These cannot be disabled without breaking the platform.
• Analytics cookies: Help us understand which pages are visited, how long players spend in different sections, and where technical errors occur. Data collected is aggregated and anonymised — it does not identify you personally.
• Preference cookies: Remember settings you have chosen — such as language preferences or notification settings — so you do not have to re-select them on every visit.
• Security cookies: Support fraud detection and account security by helping identify unusual login patterns or session anomalies.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies will affect your ability to use the platform — in particular, you will not be able to maintain a logged-in session or complete transactions.

07 Data Retention

We retain personal data only for as long as it is needed for the purposes for which it was collected, or as required by applicable law. The general retention periods we apply are:

• Active account data — retained for as long as your account remains open and for a defined period after account closure.
• Transaction records — PKR deposit and withdrawal records, including payment method references, are retained for a minimum period to support dispute resolution, fraud investigations and legal compliance obligations.
• KYC and identity documents — retained for the period required under applicable anti-money laundering and identity verification requirements.
• Support communications — retained for a reasonable period after the relevant query or dispute is resolved.
• Technical logs — IP address logs, device data and session records are retained for a shorter period sufficient for security monitoring and fraud detection purposes.

When data is no longer required and no legal obligation requires its retention, it is securely deleted or anonymised so that it can no longer be linked to you personally.

08 Security

Protecting your personal data and your PKR account balance is a core operational priority at 5top. We apply a layered approach to security that covers both technical infrastructure and operational practices.

Technical measures include encryption of data in transit using industry-standard TLS protocols, access controls that restrict internal staff access to personal data on a need-to-know basis, and monitoring systems that detect unusual account activity or access patterns in real time.

Operationally, staff who handle personal data are bound by confidentiality obligations. Payment credential handling follows the procedures of our certified payment processor partners — full card and mobile wallet credentials are not handled or stored by 5top directly.

No security system is completely infallible. In the event of a data breach that affects your personal data, we will follow applicable notification procedures and inform affected players as required.

You also play a role in keeping your account secure. Use a strong, unique password for your 5top account. Do not share your login details with anyone. If you suspect your account has been accessed without your permission, contact support at [email protected] immediately.

09 Your Rights Over Your Data

You have rights over the personal data that 5top holds about you. These rights include:

• Access: You may request a copy of the personal data we hold about you, including your account details, transaction history and any identity documents on file.
• Correction: If any personal data we hold is inaccurate or out of date, you may request that we correct it. For some data (such as your registered name or date of birth), we may require supporting documentation before making changes.
• Deletion: You may request deletion of your personal data. Note that we are unable to delete data that we are legally required to retain — such as transaction records subject to anti-money laundering retention requirements. Where full deletion is not possible, we will anonymise your data to the extent permissible.
• Restriction: In certain circumstances you may request that we restrict processing of your data while a query or objection is being resolved.
• Objection: You may object to specific processing activities where you believe 5top does not have a legitimate basis for conducting them.
• Portability: Where technically feasible, you may request a copy of your data in a structured, machine-readable format.

To exercise any of these rights, contact the support team at [email protected] with a clear description of your request. We will acknowledge your request promptly and aim to respond in full within 30 days. Complex requests may take longer — if so, we will inform you of the expected timeframe.

We may need to verify your identity before processing certain requests, particularly requests for access to or deletion of personal data, to ensure we do not disclose or remove data belonging to the wrong person.

10 Minors

5top is strictly an adult platform. Registration and use of any service on the platform is prohibited for anyone under 18 years of age. We do not knowingly collect personal data from minors.

If you are a parent or guardian and believe that a minor has registered an account or provided personal data to 5top, please contact support immediately at [email protected]. We will investigate promptly and, if confirmed, close the account and delete any associated personal data without delay.

Age verification is part of the identity verification process at 5top. Where there is any doubt about a player's age, the account will be restricted pending submission of documentary proof of age.

11 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in how the platform operates, changes in applicable law, or improvements to our data practices. When we make material changes, the updated policy will be published on this page with a revised "Last Updated" date.

Where a change significantly affects how we handle your personal data, we will aim to notify you through your registered account email or an in-platform notification. However, we recommend checking this page periodically to stay informed of any updates.

Continued use of 5top after a policy update constitutes your acceptance of the revised Privacy Policy. If you do not agree with the changes, please stop using the platform and contact support to request account closure.

12 Contact

If you have any questions about this Privacy Policy, how your personal data is handled, or wish to exercise any of your data rights, the 5top support team is available 24 hours a day, seven days a week.

You can reach us at: [email protected]

Please include "Privacy Request" in the subject line of your message and clearly describe what your query or request relates to. We will confirm receipt and follow up with a full response within the timeframe described in Section 9.

For general platform questions — covering deposits, bonuses, account settings or game rules — the FAQ page is a good first stop.